You have 3 days to cancel your order without providing a reason. If 3 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging when applicable.
Exclusion from the 3-day refund policy. Premature expiration of the period
The right to withdraw from your order without a reason or a refund request is not applicable for the purchase of digital products in the case when we as a supplier have provided the purchased digital products as described in the relevant product description/page, and no technical issues have occurred when using the purchased digital product. This exclusion is applicable once you have confirmed your knowledge of our refund policy when placing an order on our website.
In special circumstances, when the client was able to provide proof that the delivered digital product had not been used and only after a non-use declaration related to the purchase had been signed by the client, could we review a refund request on orders for digital products.
Antivirus products are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For orders that have been paid with a credit/debit card and refund without a reason was approved by us, a 5% deduction will be applied from the total amount of the order, covering the applicable transaction fees and costs. If a refund was issued based on a fault from our side, no deductions will be applied, and the original purchase price will be refunded in full.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at contact@metasoftkiz.shop
In case of a defect
In case of a defective product, the client/customer is required to contact metasoftkiz.shop through the following:
Email: contact@metasoftkiz.shop
Metasoftkiz will contact the customer/client at its earliest convenience to verify the claim.
To select the appropriate type of support, metasoftkiz requests that the customer/client provides Visual materials (screenshots) or a detailed description of the issue.
Metasoftkiz will always try to rectify the issue by providing a free of charge technical support for the affected product through the use of services such as:
- Remote support
- Phone support
If the issue persist, the following options are offered:
- A replacement of the affected product
- A refund of the affected product*
*For more information on the refund policy of metasoftkiz, refer to the section “Process of refund within 3 days”.